Why Lloyd TV?

  • The best-in-class Service & Parts Training now available in a virtual environment 24/7/365
  • Fresh ideas, great processes, and dealership-proven techniques to increase sales and profits
  • No travel, no scheduling, no extra expenses, or missed production
  • Simple accountability and 'at-a-glance' Reporting for managers


  • Quick Service Teams, Part 1

  • Quick Service Teams Wrap Up

  • Service Walk Around

  • Second Effort: Save A Customer

  • Parts Pre-Pulling, Part 1

  • Service Advisor Pay Plans, Part 1

  • Multipoint Inspections Reboot

  • All Makes, All Models



Lloyd Schiller formed Dealer Service Corporation in 1983 as a Management Training & Development Firm for Dealership Operations. Lloyd's clients include several of the Top Dealer Groups and Top 500 Dealerships. Lloyd has also done contract work for CHRYSLER, FORD, GENERAL MOTORS, HONDA, MAZDA-AUSTRALIA, MERCEDES-BENZ, KENWORTH AND PETERBILT. In 2009, Lloyd created Lloyd TV with the idea that internet technology could offer virtual training at a fraction of the cost of Live Seminars or On-Site Consulting.

Mr. Schiller's automotive career began as a mechanic with a North Carolina drag racing operation. He earned a Bachelor of Science degree in Business Administration from the University of North Carolina at Chapel Hill and, while in college, operated an independent garage (Lloyd’s of Chapel Hill). After graduating, he held five different positions in Chrysler Corporation's Service & Parts Operations. He became a Service and Parts Director for three dealerships in 1978. His passion for Service, Parts and Body Shop lead him to form Dealer Service Corporation.

To help even more Dealers, he developed a Manager-driven Personal Net Profit Improvement system for Dealership Operations. Lloyd sold DSC to NCM Associates in October 2004 where he conducted On-Site Consulting as well as 35 Service Seminars. Lloyd continues his Consulting and Training work now for LloydSchiller.com.

Mr. Schiller has spoken at 13 NADA Conventions on a variety of management topics, and twice had Number 1-Rated Workshops. Lloyd has also addressed four Australian Automobile Dealers Association Conventions, the American Institute of Certified Public Accountant Conferences on Dealership Financial Operations four times, the NACE Convention on Dealership Body Shop Management, and been a featured speaker at five Dealers’ Edge Service & Parts Summits. Mr. Schiller has presented over 40 2-day Seminars for NADA on various Service Management topics, both live and distance learning. Lloyd has conducted over 30 4-day Service Management Seminars for NCM Associates. Through his in-dealership work, along with International, National, State, Metro, and Private Seminars, plus Twenty Group appearances; Lloyd has addressed thousands of Dealers, Managers and Factory Representatives in the U.S., Mexico, Canada, Puerto Rico, and Australia.


"I heard about Lloyd about five years ago at an NCM 20 Group Meeting and felt he was the most knowledgeable Consultant in Fixed Operations. I was impressed five years ago and I am more impressed today. But more importantly, my Management Team is motivated and excited beyond my expectations."

- Mitch Walters, President, Friendship Automotive

"Lloyd understands 'real world issues' and has 'real world solutions'!"

- Jack Flynn, Toyota of Bedford

"This was the best training experience I’ve had. You can look at the financial statement and see the before and after picture - $20,000 more Gross Profit a month within the first few months. By implementing just one of my action plans, I added 0.4 hours to my Repair Orders."

- Jamie Holcomb, Sanford Honda


Subject & Title Basic Premium
Introduction to Marketing
The Insights You Need for Success - 7 Segments
Pricing - 4 Segments
Communication Techniques - 3 Segments
Customer Retention - 3 Segments
Selling Service Contracts
Using Quick Op Codes
Commercial Fleet Service Market Techniques - 4 Segments
Parts Marketing - 5 Segments
Weekly Service & Parts Sales Meetings
Establish Quick Service Teams  
Service & Parts Sales
The Insights You Need for Success - 3 Segments
Introduction to Retail Success - 4 Segments
Pre-Write Up - Increase Sales and Save Time - 6 Segments
Service Reception
The Walk Around
The Maintenance Menu - 8 Segments
The Courtesy Visual (Multipoint) Inspection - 2 Segments
Benefits and Closes
The Estimate: How to Increase Total Sales
Second Effort “Save-a-Deal”
Quality Assurance - 4 Segments
Special Order Parts
Active Deliveries - 2 Segments
How We Improve Ourselves to Increase Sales - 4 Segments
Weekly Service & Parts Sales Meetings
Increasing Efficiencies
Pre-Pulling Parts - 2 Segments
Parts Inventory Fill Rate Tips - 3 Segments
Optimizing Automated Service Scheduling - 4 Segments
Recruiting, Screening and Hiring - 5 Segments  
Technician Career Pathway - 2 Segments  
Exceeding Objectives
Big Picture Thinking for a Better Result - 14 Segments  
Direct Performance Pay Plans
Technician Pay Plans - 8 Segments  
Shop Foreman  
Service Advisor - 11 Segments  
Technician Counter Person - 2 Segment  
Wholesale / Retail Counter Person - 2 Segments  
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